‘Luxury defined by nature’. This growing 4-star-plus resort in Kralendijk, Bonaire features 161 accommodations and various leisure facilities for its guests. Vijverborgh has supported Delfins in structuring & optimizing the organization and operations, both internally and in relation to the hospitality partner Brass Boer.
Resort operations
Vijverborgh has guided Delfins in further developing the operations and organization within the existing hotel operation. This includes, among other things, optimizing workflows within the Rooms Division, restructuring the organization, and hiring various employees to form a full-fledged management team. Additionally, advice was provided on positioning as a 4-star-plus resort and guidance & implementation of a new sales strategy, including yield management.
F&B operations
Two food and beverage concepts Koló and Fresku have been realised on the resort. All-day concepts with breakfast-, lunch- and diner or event propositions. Furthermore, Vijverborgh contributed to securing the collaboration with the external hospitality partner Brass Boer by drafting a Service Level Agreement.
To further increase the future resilience and striking power of the resort, Vijverborgh served on the project team to make Delfins part of a soft brand of one of the US hotel chains. This led to the transition to Delfins Beach Resort Bonaire Tapestry By Hilton by the end of 2024.